Why Your Website Copy Matters More Than Design
Here's a truth most business owners don't want to hear: You can have the most beautiful website in the world, but if your copy is weak, nobody's buying.
Studies show that changing just a headline can increase conversions by 30% or more. Words sell. Design supports. And yet, most small businesses throw up whatever copy "sounds good" without any strategy.
In this guide, you'll learn the exact frameworks professional copywriters use to write website copy that turns browsers into buyers.
The Psychology Behind Converting Copy
People Don't Read—They Scan
Eye-tracking studies show website visitors:
- Read in an F-pattern (top, then down the left side)
- Spend an average of 5.59 seconds looking at written content
- Focus on headlines, subheadlines, and bullet points
What this means for your copy:
- Front-load important information
- Use clear, scannable formatting
- Make every word earn its place
Emotion Drives Action
People make decisions emotionally, then justify with logic. Your copy needs to:
- Identify the pain — What problem keeps them up at night?
- Agitate the pain — What happens if they don't solve it?
- Present the solution — How do you make their life better?
This is the classic PAS framework (Problem-Agitate-Solve), and it works because it's how humans naturally process decisions.
Trust Must Be Earned Quickly
Visitors are skeptical by default. Your copy must:
- Prove you understand their situation
- Demonstrate credibility and expertise
- Remove risk and objections
- Show social proof
Writing Headlines That Stop the Scroll
Your headline is the most important piece of copy on your website. 80% of people read the headline, but only 20% read the rest.
The 4 U's of Great Headlines
Useful: Does it promise a clear benefit?
Urgent: Is there a reason to act now?
Ultra-specific: Does it avoid vague claims?
Unique: Does it stand out from competitors?
Headline Formulas That Work
The "How To" Headline:
"How to [Achieve Desired Result] Without [Common Pain Point]"
*Example: "How to Get More Customers Without Spending a Fortune on Ads"*
The Number Headline:
"[Number] Ways to [Achieve Result] in [Timeframe]"
*Example: "7 Ways to Double Your Website Leads in 30 Days"*
The Question Headline:
"Are You Making These [Number] [Topic] Mistakes?"
*Example: "Are You Making These 5 Website Mistakes That Kill Sales?"*
The Direct Benefit:
"Get [Specific Result] — [Credibility/Guarantee]"
*Example: "Get a Professional Website in 7 Days — Guaranteed"*
Headlines to Avoid
- Clever wordplay that confuses people
- Generic statements ("Welcome to our website")
- All about you instead of the customer
- Anything vague ("Quality Solutions for Your Business")
Writing Body Copy That Converts
Start With the Customer, Not Yourself
Wrong: "We are a leading provider of professional web design services with over 10 years of experience..."
Right: "You need a website that brings in customers—not one that just sits there looking pretty. Most small businesses struggle because their site was built by someone who knows code, but doesn't understand marketing..."
See the difference? The second version is about *them* and their problem.
Use the "So What?" Test
After every sentence, ask "So what? Why should they care?"
Before: "We use the latest web technologies."
*So what? Why does that matter to me?*
After: "We use the latest web technologies—which means your site loads in under 2 seconds (before your competitors' even finishes loading)."
Write at an 8th Grade Reading Level
This isn't about dumbing down—it's about clarity. Research shows:
- Higher readability = higher conversion rates
- Complex language creates friction
- Simple words feel more trustworthy
Tools to check: Hemingway Editor, Readable.com
Use Specific Numbers
Specifics are more believable than generalities.
Weak: "We've helped many businesses grow."
Strong: "We've helped 247 small businesses increase their leads by an average of 43%."
Crafting Calls-to-Action That Get Clicks
Your CTA is where the conversion happens. Get it wrong, and everything else was wasted effort.
CTA Button Copy That Works
Bad CTAs:
- Submit
- Click Here
- Learn More
- Send
Good CTAs:
- Get My Free Quote
- Start My Website
- Book My Free Call
- Download the Guide
- Show Me the Templates
Notice the pattern? The best CTAs:
- Use first person ("My" not "Your")
- Focus on the benefit, not the action
- Are specific about what happens next
CTA Placement Strategy
Above the fold: Your primary CTA should be visible without scrolling
After benefits: Once you've built desire
At natural decision points: End of sections
Sticky or repeated: On longer pages
Reduce CTA Friction
Add supporting text that addresses objections:
- "No credit card required"
- "Free 14-day trial"
- "Takes 2 minutes"
- "Cancel anytime"
- "Join 10,000+ businesses"
Writing for Different Page Types
Homepage Copy
Goal: Hook visitors, establish credibility, guide to next step
Key sections:
- Hero: Clear value proposition, primary CTA
- Problem: Show you understand their situation
- Solution: How you solve it differently
- Social proof: Testimonials, logos, numbers
- Benefits: What they get (not features)
- Final CTA: Strong close
Service/Product Pages
Goal: Overcome objections, prove value, drive action
Structure:
- Headline: Specific benefit for this service
- Overview: What it is and who it's for
- Features → Benefits: What they get and why it matters
- Social proof: Relevant testimonials
- Process: How it works (reduce uncertainty)
- Pricing: If applicable
- FAQs: Handle common objections
- CTA: Clear next step
About Page
Goal: Build trust and connection
The About page isn't really about you—it's about how your story serves the customer.
Include:
- Why you started (relatable origin)
- Who you help (so they self-identify)
- What makes you different (values, approach)
- Social proof (credentials, features, awards)
- Team (put faces to the business)
Common Copywriting Mistakes to Avoid
1. Feature Dumping
Wrong: "Our websites include responsive design, SEO optimization, fast hosting, SSL certificates, and custom forms."
Right: "Your website will look perfect on any device, get found on Google, load lightning-fast, keep customer data secure, and capture leads 24/7."
Features tell. Benefits sell.
2. Trying to Please Everyone
When you write for everyone, you connect with no one. Get specific about who you serve:
Too broad: "We help businesses succeed online."
Targeted: "We help local service businesses get more calls and bookings through their website."
3. Weak Testimonials
Useless: "Great service! Highly recommend." — J.S.
Powerful: "Within 3 weeks of launching our new website, we got 47 new enquiries—more than the previous 6 months combined. The investment paid for itself in the first month." — James Smith, Smith's Plumbing, Manchester
Good testimonials include:
- Specific results
- Full name and company
- Relatable situation
4. Burying the Lead
Don't make visitors scroll to find out what you do. Your value proposition should be immediately clear.
5. Forgetting Mobile
Over 60% of visitors are on phones. Your copy needs to:
- Be scannable in short chunks
- Have CTAs within thumb reach
- Work in a single column
The Copy Review Checklist
Before publishing any page, ask:
- [ ] Is it clear what we do within 5 seconds?
- [ ] Does the headline promise a specific benefit?
- [ ] Is the copy about them, not us?
- [ ] Are benefits clear (not just features)?
- [ ] Is there social proof visible?
- [ ] Are CTAs specific and action-oriented?
- [ ] Have we addressed likely objections?
- [ ] Is the reading level appropriate?
- [ ] Does it sound like a human wrote it?
- [ ] Is there a clear next step on every section?
Real Before/After Examples
Homepage Hero — Before:
"Welcome to ABC Web Design. We are a full-service digital agency offering web design, development, and marketing services to businesses of all sizes."
Homepage Hero — After:
"Get a Website That Actually Brings You Customers. Most small business websites just sit there. Ours generate leads, rank on Google, and pay for themselves. See how in 60 seconds."
---
CTA Button — Before:
"Submit"
CTA Button — After:
"Get My Free Website Mockup"
---
Service Description — Before:
"Our SEO services include keyword research, on-page optimization, link building, and monthly reporting."
Service Description — After:
"Show up when customers search for what you do. We'll get your business ranking on Google so the phone starts ringing—without you lifting a finger."
When to Hire a Professional Copywriter
Consider hiring help if:
- Writing isn't your strength
- You're too close to your business to see it clearly
- You need results fast
- The ROI justifies the investment
Professional copywriters typically charge:
- Per page: $150-$1,000+
- Per project: $1,500-$10,000+
- Retainer: $1,000-$5,000/month
Or, work with a done-for-you service like SEOJack—where professional copywriting is included in every website build.
The Bottom Line
Great website copy isn't about being clever or using big words. It's about:
- Understanding your customer deeply
- Communicating benefits clearly
- Building trust quickly
- Making the next step obvious
Your website copy is a salesperson that works 24/7. Make sure it's saying the right things.
Need a website with copy that actually converts? Every SEOJack website comes with professional copywriting tailored to your business and customers. See how it works or get started today.
Topics covered
John Price
Founder, SEOJack
Helping small businesses build professional websites that drive real results. Passionate about making great web design accessible to everyone.



